Responsible Gaming
at 299vit

1 Age Restriction & Verification

When you register with 299vit, you confirm that you are at least 18 years of age. To enforce this commitment, 299vit operates a Know Your Customer (KYC) verification process. Before processing your first withdrawal — and at any other point we deem appropriate — we may request a copy of a valid government-issued identity document. Acceptable documents for players based in Bangladesh include:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• A valid Bangladeshi passport;
• A driver's licence showing date of birth.

Until the age verification check is completed to our satisfaction, withdrawal requests may be placed on hold. This process protects both you and the integrity of the 299vit platform.

Protecting Minors

If you share a device with family members who are under 18, we strongly encourage you to use device-level parental controls to prevent minors from accessing the 299vit platform. Log out of your account whenever you are not actively using it, keep your login credentials private, and never allow a minor to use your account on your behalf.

If you suspect that a minor has accessed a 299vit account — including your own — please contact our support team immediately at [email protected] so that the situation can be reviewed and, where necessary, the account suspended pending investigation.

2 Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your gambling budget and make sure that you never spend more than you are comfortable with. 299vit allows you to set deposit limits in three time frames:

To set or adjust your deposit limit, navigate to the Responsible Gaming section within your 299vit account settings. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank deposits all count toward your single combined limit.

If you are unsure what limit to set, we suggest starting conservatively. A good rule of thumb is to set your monthly limit to no more than 5% of your monthly disposable income — the amount remaining after all essential expenses such as rent, food, transport, and bills have been covered.

3 Time-Out & Cooling-Off

A time-out is a short-term voluntary suspension of your 299vit account. It is designed for players who feel they need a brief break — perhaps after an emotional session, a run of losses, or simply because they want to reset. During a time-out, you will not be able to log in, deposit, or place bets on the 299vit platform.

Available Time-Out Periods

To activate a time-out, visit the Responsible Gaming section in your account settings and select your preferred duration. The suspension begins immediately. Once a time-out is active, it cannot be cancelled or shortened — you must wait for the full period to elapse before your access is restored.

If you feel that a 30-day time-out is not sufficient and you need a longer, more structured break, please consider our self-exclusion option described in the next section. Our support team at [email protected] can also help you assess which tool is most appropriate for your situation.

4 Self-Exclusion

Self-exclusion is a formal, longer-term arrangement in which you voluntarily agree to be excluded from the 299vit platform for an extended period. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem and who want a firm, enforced barrier to re-engagement.

Self-Exclusion Periods

• 6 months — A solid initial period to step away, reflect, and seek support if needed;
• 1 year — A longer break that provides significant distance from gambling habits;
• 2 years — For players who want an extended enforced period of non-participation;
• Permanent exclusion — A lifelong ban from the 299vit platform with no option to reverse the decision.

What Happens During Self-Exclusion

When your self-exclusion is active, the following measures are put in place:

• Your account is immediately suspended and you cannot log in;
• All pending marketing emails and promotional offers are cancelled and suppressed;
• You will not receive bonus notifications or promotional communications for the duration of the exclusion;
• Any account balance at the time of exclusion is available for withdrawal — contact [email protected] to arrange this.

How to Request Self-Exclusion

1. Contact our support team

   Send an email to [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period (6 months, 1 year, 2 years, or permanent).
2. Verify your identity

   Our support team will ask you to confirm your registered email address and account username so that the exclusion is applied to the correct account.
3. Exclusion is applied immediately

   Once verified, the self-exclusion takes effect within a few hours. You will receive a confirmation email once your account has been suspended.
4. Seek additional support

   We strongly encourage players who self-exclude to also seek support from a mental health professional or gambling helpline during their exclusion period. See the Support & Helplines section below for resources available to players in Bangladesh.

5 Recognising Problem Gambling

Problem gambling is a recognised condition in which a person's gambling behaviour causes harm to themselves, their family, or their wider social and financial life. It can affect anyone — regardless of age, income, or how long they have been gambling. The earlier problem gambling is recognised, the easier it is to address.

The following are common warning signs that gambling may have moved from entertainment into something more serious. If you recognise several of these patterns in yourself or someone close to you, please consider reaching out for help.

If you recognise three or more of these warning signs in your own behaviour, we strongly encourage you to use one of the responsible gaming tools on this page, or to contact our support team or a specialist helpline for guidance. There is no shame in seeking help — it is one of the bravest things you can do.

6 Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming self-assessment tools. Read each question honestly and consider how many times in the past 12 months the statement has been true for you. If you answer "yes" to three or more questions, we recommend taking a break and speaking with a support professional.

7 Support & Helplines

If you feel that gambling is having a negative impact on your life, speaking with a trained professional can make a significant difference. The following organisations and resources are available to players in Bangladesh and internationally. All contacts below are presented as plain text — please copy or note down the details you need.

If you are in immediate distress or feel that gambling has put you or your family in a crisis situation, please reach out to a trusted person in your life — a family member, friend, or community leader — in addition to contacting one of the helplines above. You do not need to face this alone.

8 Contact 299vit Support

Our dedicated player support team is available 24 hours a day, seven days a week, and is trained to handle responsible gaming enquiries with empathy, discretion, and without judgement. Whether you want to activate a tool, discuss your account activity, or simply talk through your options, we are here to help.

What You Can Ask Us to Do

• Set, reduce, or increase a deposit limit on your account;
• Activate a time-out for 24 hours, 48 hours, 7 days, or 30 days;
• Initiate a formal self-exclusion for 6 months, 1 year, 2 years, or permanently;
• Enable or adjust session time reminder intervals;
• Arrange a withdrawal of any balance prior to a self-exclusion;
• Request a summary of your recent account activity and transaction history;
• Ask for guidance on which responsible gaming tool is most appropriate for your situation.

For Friends and Family

If you are concerned about a friend or family member's gambling behaviour and you believe they hold a 299vit account, you are welcome to contact us at [email protected]. While our privacy policy limits the information we can disclose about another person's account, we take third-party welfare concerns seriously and will act where we are able to do so. We may, for example, carry out an account review or increase monitoring on the account in question.

For additional guidance, please visit our Privacy Policy and Terms & Conditions pages, or browse our FAQ for answers to common questions about account management and responsible gaming features.